1. How do I get the photo/image to you?

You can share your photo with us in the following ways:

    • Upload the image file as directed on our website.
    • Scan an existing photo and upload during the design process as instructed on our website. We will contact you if the image uploaded does not meet our file requirements.

Mail a print photo to:

CharmSakes
PO Box 2458
New Preston, CT 06777

  1. What kind of photos/images can I use?Ā 

Please submit a clear quality photo:

    • High resolution
    • In focus
    • Do not submit a screenshotĀ 
    • A picture taken of a picture will not be of high enough resolution to use.Ā Instead, please scan the picture to your computer and then upload the image to our website as instructed.

If you are using an old photo which is not clear, we can attempt to refurbish it for an additional charge.

  1. What is the best type of photo/image to submit?
  • Photos can be taken with any digital camera, phone camera, or tablet and should be well lit.
  • If you are taking a photo of a person or animal, it is best for the subject to be sitting facing natural light and the photo should be taken at eye level.
  • Do not take a photo of your pet while standing above them.Ā  Take a seat or kneel down to their level.Ā  The eyes are a very important detail. Do your best to get on your petā€™s eye level.
  • We have found that images of loved ones taken at a slight profile, instead of head on, give the truest representation of the subjectā€™s likeness.Ā 
  • Do not worry if you can not get this angle. Our skilled artisans can work with a variety of poses and camera angles.Ā 
  • Photos will be cropped to maximize the size of the sculpted face or head on the base chosen.Ā  Please do not crop your own photo as this will change the resolution of the image.
  • If we are unable to use the photo you have provided, we will notify you so that you can send another.
  • If you are sending an existing picture, scan it to your computer an upload the image to our website as instructed. We we will contact you if it doesnā€™t meet our requirements.Ā 
  • If there are multiple people in the photo please identify the subject of your charm.

See below examples of acceptable photos.

Ā 
  1. What subject can be put on a charm?
  • The image of any person or animal of your choice can be handcrafted into a CharmSake. Babies, children, pets, siblings, soldiers, spouses, and remembered loved ones are just some of the CharmSakes we have been honored to create.Ā 
  • Our talented artisans have been honored to create handcrafted gifts for our clients such as:
    • CharmSakes of the newest bundle of joy created for the mom and grandmothers
    • Pet CharmSakes for our animal loving clients whom are blessed with many four legged friends
    • CharmSake of your soldier for the family missing their loved ones serving our country
    • Keepsakes for the bride and groomĀ 
    • CharmSake bracelets for the proud mom or grandmother to display the beautiful faces of all her children/grandchildren
    • Keychains for dads/grandfathers to proudly boast about their kids/grandkids
    • Remembrance CharmSakes of a cherished person or pet Ā 
    • Best friends, couple, mom/daughter, siblings CharmSakes to share
Ā 
  1. Can you engrave my charm?

Yes. Your CharmSake can be engraved with a loved ones name, a date, or a small saying that is special to you.Ā 

  1. What forms of payment do you accept?

    We accept Visa, Mastercard, American Express, & Discover credit cards; additionally, we can take payment via PayPal.Ā 

  2. How do I place an order?

    After choosing your CharmSake options, you will be given an opportunity to upload a photo at checkout, and then complete payment. We will contact you should there be any issues with the photo you provide.

  3. How long before I get my charm?

This meticulous production process involved in designing and creating a CharmSake can take up to six weeks to complete, due to the stringent and high standards we practice at every step along the way. We simply refuse to sacrifice excellence for speed.

  1. What are the charms made of?

When designing your CharmSake, you will be given the choice of solid white or yellow gold. Alternatively, you may choose to set your CharmSake in the finest tarnish resistant sterling silver. A diamond loop may also be added to your CharmSake if you choose. We offer a wide variety of styles and sizes to choose from to create the highest quality piece that is certain to become the most favorite in your jewelry collection.Ā 

  1. What if I would like to create more than one CharmSake?

Need to commission more than one CharmSake? Contact us for a quote request today. Quite often our clients discover that their handcrafted pieces from CharmSakes quickly gain the admiration and desire from loved ones wishing to personally own this treasured keepsake as well. Multiple CharmSakes designed from the same or different photos can be the perfect gifts to share with other family members and friends.Ā 

  1. Can I make a charm with more than one subject?
At this time, CharmSakes are only focused on one subject for each charm. When buying multiple charms, please contact us for a quote on your purchase.
  1. Need to commission more than one CharmSake?
Contact us for a quote request today. Quite often our clients discover that their handcrafted pieces from Charmsakes quickly gain the admiration and desire from loved ones wishing to personally own this treasured keepsake as well. Multiple CharmSakes designed from the same or different photos can be the perfect gifts to share with other family members and friends.Ā